TY  - BOOK
AU  - Liswood,Laura A.
TI  - Serving them right: innovative and powerful customer retention strategies
AV  - HF5415.5 .L57 1990
U1  - 658.8/12 20
PY  - 1990///
CY  - New York
PB  - Harper Business
KW  - Customer service
KW  - United States
KW  - Local
KW  - Consumer satisfaction
N1  - 920615
ER  -