Liswood, Laura A. <br/><br/>
Serving them right  innovative and powerful customer retention strategies 
Laura A. Liswood. 
 - New York  Harper Business  c1990. 
 - xxxiv, 180 p.  ill. 
<br/><br/> 920615 
<br/><br/><label>ISBN: </label> 22.38 
<br/><br/><label>LCCN: </label>89026701 //r90 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service--United States.<br/>Consumer satisfaction--United States.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .L57 1990 
<br/><br/><label>Dewey Class. No.: </label>658.8/12