@book{5097,
	author = {Ishikawa, Kaoru},
	title = {What is total quality control? The Japanese way},
	publisher = {Prentice-Hall},
	year = {c1985.},
	address = {Englewood Cliffs, N.J.},
	note = {Translation of: TQC to wa nani ka, Nihon-teki hinshitsu kanri.}
}