TY  - BOOK
AU  - Katz,Bernard
TI  - How to turn customer service into customer sales
SN  - 0844231703
AV  - HF5415.5 .K38 1988
U1  - 658.8/12 19
PY  - 1988///, c1987
CY  - Lincolnwood, Ill.
PB  - NTC Business Books
KW  - Customer service
KW  - Local
KW  - Customer relations
N1  - Includes index
ER  -