Katz, Bernard <br/><br/>
How to turn customer service into customer sales 
Bernard Katz. 
 - Lincolnwood, Ill.  NTC Business Books  1988, c1987. 
 - 168 p.  ill. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0844231703  21.95 
<br/><br/><label>LCCN: </label>87082609  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service<br/>Customer relations
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .K38 1988 
<br/><br/><label>Dewey Class. No.: </label>658.8/12