TY  - BOOK
AU  - Bone,Diane
TI  - The business of listening: a practical guide to effective listening
SN  - 0931961343
PY  - 1988///
CY  - Los Altos, Calif.
PB  - Crisp Publications
KW  - Listening
KW  - Local
KW  - Communication in management
KW  - Oral communication
N1  - "Improve personal productivity through better listening"--cover
ER  -