TY  - BOOK
AU  - Cannie,Joan Koob
AU  - Caplin,Donald
TI  - Keeping customers for life
SN  - 0814450083 (hardcover)
AV  - HF5415.5 .C36 1991
U1  - 658.8/12 20
PY  - 1991///
CY  - New York, NY
PB  - American Management Association
KW  - Customer service
KW  - United States
KW  - Local
KW  - Consumer satisfaction
N1  - Includes bibliographical references and index
ER  -