Keeping customers for life
Cannie, Joan Koob.
creator
Caplin, Donald.
text
bibliography
nyu
New York, NY
American Management Association
c1991
1991
monographic
eng
vi, 259 p. ill. 26 cm.
Joan Koob Cannie, with Donald Caplin.
Includes bibliographical references and index.
n-us---
Customer service
United States
Consumer satisfaction
United States
HF5415.5 .C36 1991
658.8/12
0814450083 (hardcover)
90053213
DLC
900417
20160527183600.0
4614