00845nam a2200253Ia 4500 4614 BIBL 20160527183600.0 900417s1991 nyua b 00110 eng 90053213 0814450083 (hardcover) 24.95 DLC DLC DLC n-us--- HF5415.5 .C36 1991 658.8/12 20 Cannie, Joan Koob. 207211 Local Keeping customers for life Joan Koob Cannie, with Donald Caplin. New York, NY American Management Association c1991. vi, 259 p. ill. 26 cm. Includes bibliographical references and index. Customer service United States. 83492 Local Consumer satisfaction United States. 79985 Local Caplin, Donald. 207383 Local 4075 4075 0 0 0 658_812000000000000_C225K 0 evl 30230 10 10 1 2016-05-27 5845 0 658.812 C225k 80000000765191 2016-05-27 00:00:00 r:4614 z:NCC:D 6