Cannie, Joan Koob. <br/><br/>
Keeping customers for life 
Joan Koob Cannie, with Donald Caplin. 
 - New York, NY  American Management Association  c1991. 
 - vi, 259 p.  ill.  26 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0814450083 (hardcover)  24.95 
<br/><br/><label>LCCN: </label>90053213  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service--United States.<br/>Consumer satisfaction--United States.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .C36 1991 
<br/><br/><label>Dewey Class. No.: </label>658.8/12