TY - BOOK AU - Rokes,Willis Park TI - Human relations in handling insurance claims T2 - Irwin series in insurance and economic security SN - 0256025045 AV - HG8107 .R64 1981 U1 - 368/.014 19 PY - 1981/// CY - Homewood, Ill. PB - R.D. Irwin KW - Insurance KW - Adjustment of claims KW - Local KW - Insurance companies KW - Employees KW - Psychology KW - Interpersonal relations N1 - Includes index; Bibliography: p. 357-363 ER -