@book{39218,
	author = {Rokes, Willis Park.},
	title = {Human relations in handling insurance claims},
	publisher = {R.D. Irwin},
	year = {1981.},
	series = {Irwin series in insurance and economic security},
	address = {Homewood, Ill.},
	edition = {Rev. ed.},
	note = {Includes index.}
}