@book{33005,
	author = {Williams, John Wynston and Eggland, Steven A.},
	title = {Communication in action},
	publisher = {South-Western Pub. Co.},
	year = {c1985.},
	address = {Cincinnati},
	edition = {2nd ed.},
	note = {Rev. ed. of: Communicating at work. c1979.}
}