TY  - BOOK
AU  - Katz,William A.
AU  - Fraley,Ruth A.
TI  - Conflicts in reference services
SN  - 0866563857
AV  - Z711 .C64 1985
U1  - 025.5/2 19
PY  - 1985///
CY  - New York
PB  - Haworth Press
KW  - Reference services (Libraries)
KW  - Addresses, essays, lectures
KW  - Local
N1  - Has also been published as the Reference librarian, no. 12, spring/summer 1985; Includes bibliographies
ER  -