TY - BOOK AU - Pfannstiel,Mario A. TI - Human-centered service design for healthcare transformation: development, innovation, change SN - 9783031201707 U1 - 362.1068 23 PY - 2023/// CY - Cham, Switzerland PB - Springer KW - Health services administration KW - Medical care KW - Health services N1 - Includes bibliographical references ER -