03553cam a22004338i 4500 21552640 PUCPR 20240216111116.0 200605s2020 nju 001 0 eng 2020025482 9781119717584 (cloth) 9781119717614 (adobe pdf) 9781119717607 (epub) DLC eng rda DLC eng pcc BEV HM1126 .F87 2020 303.6/9 23 23 Furlong, Gary T., author. The conflict resolution toolbox : models and maps for analyzing, diagnosing, and resolving conflict / Gary Furlong; foreword by Christopher Moore. Second edition. 2008 Hoboken, New Jersey : John Wiley & Sons, Inc., [2020] 238 pages text txt rdacontent unmediated n rdamedia volume nc rdacarrier Includes index. Includes bibliographical references and index. "Since the first edition of this book was published in 2005, technological and scholarly advances have made significant contributions to our understanding of how we communicate and engage with each other. This Second Edition recognizes the important research done over the last 15 years in the fields of neuroscience, neuropsychology, and behavioural economics with two new models that look at the deeper patterns and biases our million-year-old brains use to connect and make decisions. It also recognizes the value that the tools in the first edition brought to practitioners everywhere, retaining and refining the models that have been recognized as powerful and useful tools in resolving conflict between people. The technology we all use to communicate may have changed, but human nature and our experience of conflict is still very much with us. Imagine for a moment that you are faced with a conflict. Imagine, for example, that your new neighbour loves to have guests over many nights of the week until the early hours of the morning, keeping you up with the noise. When you talk to your neighbour, he laughs and tells you, "Loosen up, have some fun. Come and join us if you want! You need to enjoy life more!" You go home after the conversation and get increasingly angry. You think about how insensitive he is, how little he cares for other people. You begin to think that he may actually be retaliating for the fact that your dog barks every now and then, which he complained about once. Given how you see the problem, you vow to call the police the next time he has a party during the week. This conflict is headed for a significant escalation. We are all faced with conflict situations in many aspects of our lives, whether in our personal life, in the workplace, or with just about anyone we meet. Given how common conflict situations are and how frequently we deal with conflict, you would think that we'd all be pretty good at handling conflict and building, or re-building, relationships"-- Provided by publisher. Conflict management. Mediation. Online version: Furlong, Gary T. Conflict resolution toolbox Second edition. Hoboken, New Jersey : John Wiley & Sons, Inc., [2020] 9781119717614 (DLC) 2020025483 7 cbc orignew 1 ecip 20 y-gencatlg 6 ddc 23 303.69 301631 301631 0 0 ddc 0 0 10 10 1 2024-02-15 19 62.03 0 303.69 F985c2 80000002654674 2024-02-15 00:00:00 62.03 2024-02-15 6