02311cam a2200481 i 4500 22988685 PUCPR 20240124105004.0 230225s2023 nyua b 001 0 eng 2023005584 9781265051198 (hardback) 9781265049652 (paperback) 9781265050184 (ebook) LBSOR eng rda LBSOR DLC pcc PUCPR BF774 .I544 2023 153.8/52 23/eng/20230415 23 Grenny, Joseph, author. Influencer Crucial influence : leadership skills to create lasting behavior change / Joseph Grenny, Kerry Patterson, David Maxfield, Ron McMillan, Al Switzler. Third edition. New York : McGraw Hill, [2023] ix, 224 pages : illustrations ; 24 cm text txt rdacontent unmediated n rdamedia volume nc rdacarrier Includes bibliographical references and index. Leadership is influence -- The three keys to influence -- Help them love what they hate -- Help them do what they can't -- Provide encouragement -- Provide assistance -- Change their economy -- Change their space -- Become a leader. "From the bestselling authors who taught the world how to have Crucial Conversations comes the new edition of Crucial Influence (previously published as Influencer). Drawing on cases studies of remarkable leaders and the research of renowned behavioral scientists, this popular guide explains why people do what they do and how leaders can influence behavior to drive results"-- Provided by publisher. Influence (Psychology) Interpersonal relations. Leadership. Patterson, Kerry, 1946- author. Maxfield, David G., 1954- author. McMillan, Ron, author. Switzler, Al, author. Online version: Grenny, Joseph. Influencer Crucial influence. Third edition New York : McGraw Hill, [2023] 9781265050184 (DLC) 2023005585 7 cbc orignew 1 ecip 20 y-gencatlg 6 ddc 301570 301570 0 0 ddc 0 0 10 10 1 2024-02-15 51 17.12 0 153.852 G827c3 80000002654567 2024-02-15 00:00:00 17.12 2024-02-15 6