TY  - BOOK
AU  - Ulmer, Robert R.
AU  - Sellnow, Timothy L.
AU  - Seeger, Matthew W.
TI  - Effective crisis communication: : moving from crisis to opportunity 
SN  - 9781071852392
U1  - 658.45 23
PY  - 2023///
CY  - Los Angeles
PB  - Sage Publications
KW  - Crisis management
KW  - Communication in organizations
KW  - Communication in management
N1  - Includes bibliographical references and index; The conceptual foundation.
Defining crisis communication.
Understanding crisis communication theory and practice. 
The lessons and practical application. 
Lessons on effective crisis communication. 
Applying the lessons to produce effective crisis communication. 
Lessons on managing crisis uncertainty effectively. 
Applying the lessons for managing crisis uncertainty effectively. 
Lessons on effective crisis leadership. 
Applying the lessons for developing effective crisis leadership. 
The opportunities. 
Learning through failure. 
Risk communication. 
Responding to the ethical demands of crisis. 
Facilitating renewal through effective crisis communication.
ER  -