moving from crisis to opportunity Ulmer, Robert R. creator Sellnow, Timothy L. Seeger, Matthew W. text xxu Los Angeles Sage Publications 2023 Fifth edition monographic spa eng xv, 248 pages : illustrations ; 23 cm The conceptual foundation. Defining crisis communication. Understanding crisis communication theory and practice. The lessons and practical application. Lessons on effective crisis communication. Applying the lessons to produce effective crisis communication. Lessons on managing crisis uncertainty effectively. Applying the lessons for managing crisis uncertainty effectively. Lessons on effective crisis leadership. Applying the lessons for developing effective crisis leadership. The opportunities. Learning through failure. Risk communication. Responding to the ethical demands of crisis. Facilitating renewal through effective crisis communication. general Robert R. Ulmer, Timothy L. Sellnow and Matthew W. Seeger. Includes bibliographical references and index. Crisis management Communication in organizations Communication in management 658.45 9781071852392 EVLG 120830 20230816141656.0 spa