01859aam a2200349 4500 OSt 20230816141656.0 120830s xxu||||gr|||| 00| 0 spa d 9781071852392 EVLG spa rda eng BEV 23 658.45 23 658.45 Ulmer, Robert R. 182423 Effective crisis communication: moving from crisis to opportunity / Robert R. Ulmer, Timothy L. Sellnow and Matthew W. Seeger. Fifth edition Sage Publications, 2023 Los Angeles : Sage Publications, 2023 Los Angeles : xv, 248 pages : illustrations ; 23 cm rdacontent txt text rdamedia n unmediated rdacarrier nc volume Includes bibliographical references and index. The conceptual foundation. Defining crisis communication. Understanding crisis communication theory and practice. The lessons and practical application. Lessons on effective crisis communication. Applying the lessons to produce effective crisis communication. Lessons on managing crisis uncertainty effectively. Applying the lessons for managing crisis uncertainty effectively. Lessons on effective crisis leadership. Applying the lessons for developing effective crisis leadership. The opportunities. Learning through failure. Risk communication. Responding to the ethical demands of crisis. Facilitating renewal through effective crisis communication. 82206 Crisis management 78747 Communication in organizations 78739 Communication in management 167773 Sellnow, Timothy L. 167405 Seeger, Matthew W. 6 ddc 23 658.45 299573 299573 0 0 ddc 0 0 10 10 1 2023-04-03 19 78.18 0 658.45 U43e5 80000002656026 2023-04-03 00:00:00 78.18 2023-04-03 6