Zlatos, Christy. creator author text Electronic books. xx PRIMARY RESEARCH GROUP, I. monographic eng 1 online resource (55 pages) The 55-page study profiles the development and management of reference services at seven American institutions of higher education: the University of Arizona, Bowling Green State University, California State University—Fresno, Florida Atlantic University, the University of Idaho, Kaplan University and Princeton University. The study looks at a broad range of issues including but not limited to: the development of special services for international students and distance learning students, the integration of reference services with info technology assistance, tutoring, and other student services, the presentation and orientation of the reference and circulation desks, the appropriate use of student labor and other staffing and labor use issues, the development of “personal librarian programs” and other customization strategies, the proper uses of reference statistics, the integration of virtual and on-site reference services and the marketing of reference services. University of Arizona -- Bowling Green State University -- California State University – Fresno -- Florida Atlantic University -- University of Idaho -- Kaplan University -- Princeton University. by Christy Zlatos. Academic libraries Reference services United States Information services United States Z675 .U5 Z538 2018 027.70973 1574408690 9781574408690 https://login.ezproxy.pucpr.edu/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=1879699 https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=1879699 https://login.ezproxy.pucpr.edu/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=1879699 https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=1879699 YDX 180903 20221107164106.0 on1050364321 eng