03813nam a22004453i 4500 EBC4856187 MiAaPQ 20220120155609.0 m o d | cr cnu|||||||| 211129s2017 xx o ||||0 eng d 9781631575921 (electronic bk.) 9781631575914 (MiAaPQ)EBC4856187 (Au-PeEL)EBL4856187 (CaPaEBR)ebr11382843 (OCoLC)987082399 MiAaPQ eng rda pn MiAaPQ MiAaPQ TX911.3.M3 B335 2017 Backus, Lisa Lynn. author Catering and Convention Service Survival Guide in Hotels and Casinos / Lisa Lynn Backus and Patti J. Shock. New York : Business Expert Press, 2017. ©2017. 1 online resource (234 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Cover -- Contents -- Foreword -- Acknowledgments -- Chapter 1: Introduction to the Catering and Convention Service Field: Your Job Is So Glamorous You Party Every Day -- Chapter 2: Required Skill Sets: Apologies, Empathy, and Education -- Chapter 3: What Planners Really Want: Relationships -- Chapter 4: Contracts and Their Execution: The Agreement -- Chapter 5: Communication: Listening and Delivering -- Chapter 6: Food and Beverage: The Catering Part of Catering Convention Services Management -- Chapter 7: Staffing and Service Styles for Food and Beverage Events -- Chapter 8: The Space: Choosing and Setting Up the Room, Outdoor Areas or Tents -- Chapter 9: Nonprofit, Social, and Wedding Events: Understanding the Emotional Side of Events -- Chapter 10: Association and Corporate Events: The Business Side of Tourism -- Chapter 11: Casino, VIP and Celebrity Events, and Tradeshows: Dealing with the Richand Famous -- Chapter 12: Upselling for Repeat Business and Working with Vendors: Improving the Bottom Line -- Chapter 13: Accounting for Catering and Convention Services -- Glossary -- Appendix -- Index -- Adpage -- Backcover. The role of the catering and convention service manager (CCSM) is diverse and must juggle event components. This book imparts authors' in-depth knowledge of what a CCSM does, what emotional and technical skills are required, how to relate to planners, and execute contracts. It covers communication, food and beverage information, banquet service styles, menu planning, and event space setup standards. Included are best practices of working with nonprofits, social, wedding, association, corporate, VIP, celebrity events, and tradeshows. The authors also discuss how this industry operates within casino properties. Then, the revenue upsell opportunities for all stakeholders, industry accounting, and the paperwork that pulls it all together. Description based on publisher supplied metadata and other sources. Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2021. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries. 70763 Caterers and catering Handbooks, manuals, etc. Electronic books. Shock, Patti J. author Print version: Backus, Lisa Lynn Catering and Convention Service Survival Guide in Hotels and Casinos New York : Business Expert Press,c2017 9781631575914 ProQuest (Firm) https://login.ezproxy.pucpr.edu/login?url=https://ebookcentral.proquest.com/lib/pucpr-ebooks/detail.action?docID=4856187 Acceso Remoto https://ebookcentral.proquest.com/lib/pucpr-ebooks/detail.action?docID=4856187 Acceso en el Campus PUCPR lcc 7 297147 297147 0 0 ddc 0 0 10 10 45 2021-12-07 0 ebook EBC4856187 2021-12-07 00:00:00 2021-12-07 7 0 0 lcc 0 0 12 12 45 2022-01-20 0 TX911.3.M3 B335 2017 50000003283263 2022-01-20 00:00:00 Ebook c. 1 2022-01-20 7