03797nam a22004693i 4500 EBC3310958 MiAaPQ 20220207201554.0 m o d | cr cnu|||||||| 211129s2011 xx o ||||0 eng d 9781609606084 (electronic bk.) 9781609606077 (MiAaPQ)EBC3310958 (Au-PeEL)EBL3310958 (CaPaEBR)ebr10480577 (CaONFJC)MIL315309 (OCoLC)923154821 MiAaPQ eng rda pn MiAaPQ MiAaPQ HF5548.32 .D48 2011 658.8/72 Developing Technologies in E-Services, Self-Services, and Mobile Communication : New Concepts. Hershey : IGI Global, 2011. ©2011. 1 online resource (389 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Includes bibliographical references and index. Title -- Copyright Page -- Preface -- Table of Contents -- Detailed Table of Contents -- Preface -- Section 1 E-Service and Self Services: Concepts, Challenges and Applications -- E-Services for Managing and Orchestrating Organizational Networks -- E-Services and the Codification of Informational Services -- Key Challenges for Delivering Web-Based IT Support Services -- E-Services and Australian Accounting Practices -- Online Self-Services -- Sponsored Search as a Strategic E-service -- Section 2 E-Services: Adoption, Perceptions and User Values -- The Adoption of "E-Banking" by Lebanese Banks -- The Impact of Online Product Presentation on Consumers' Perceptions -- A User Centered Innovation Approach Identifying Key User Values for the E-Newspaper -- Section 3 Mobile Services: Acceptance and Consumer Values -- The Influence of Content and Trust on Consumers' Intention to Accept Mobile Advertisements -- Exploring the Factors Behind the Resistance to Mobile Banking in Portugal -- Consumer Value of Context Aware and Location Based Mobile Services -- Location-Based Services (LBS) in Micro-Scale Navigation -- Section 4 E-Services: Systems, Architecture and Methodologies -- Understanding Telehealth -- Introducing a First Step towards a Holistic Talent Management System Architecture -- Aligning Six Sigma and ITIL to improve IT Service Management -- Compilation of References -- About the Contributors -- Index. "This book presents perspectives on the management, delivery and consumption, and creation of new e-services technologies and tools, reviewing specific e-services such as e-banking and e-health initiatives and offering new perspectives useful to industry professionals and academicians interested in the creation, application, and evaluation of a number of different mobile and electronic services"--Provided by publisher. Description based on publisher supplied metadata and other sources. Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2021. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries. Electronic commerce. Electronic books. 275350 Scupola, Ada. editor Print version: Scupola, Ada Developing Technologies in E-Services, Self-Services, and Mobile Communication Hershey : IGI Global,c2011 9781609606077 ProQuest (Firm) https://login.ezproxy.pucpr.edu/login?url=https://ebookcentral.proquest.com/lib/pucpr-ebooks/detail.action?docID=3310958 Acceso Remoto https://ebookcentral.proquest.com/lib/pucpr-ebooks/detail.action?docID=3310958 Acceso en el Campus PUCPR lcc 7 297073 297073 0 0 ddc 0 0 10 10 45 2021-12-07 0 658.8/72 EBC3310958 2021-12-07 00:00:00 2021-12-07 7 0 0 lcc 0 0 12 12 45 2022-02-07 0 HF5548.32 .D48 2011 50000003285755 2022-02-07 00:00:00 Ebook c. 1 2022-02-07 7