Developing Technologies in E-Services, Self-Services, and Mobile Communication : New Concepts.
- 1 online resource (389 pages)
Includes bibliographical references and index.
Title -- Copyright Page -- Preface -- Table of Contents -- Detailed Table of Contents -- Preface -- Section 1 E-Service and Self Services: Concepts, Challenges and Applications -- E-Services for Managing and Orchestrating Organizational Networks -- E-Services and the Codification of Informational Services -- Key Challenges for Delivering Web-Based IT Support Services -- E-Services and Australian Accounting Practices -- Online Self-Services -- Sponsored Search as a Strategic E-service -- Section 2 E-Services: Adoption, Perceptions and User Values -- The Adoption of "E-Banking" by Lebanese Banks -- The Impact of Online Product Presentation on Consumers' Perceptions -- A User Centered Innovation Approach Identifying Key User Values for the E-Newspaper -- Section 3 Mobile Services: Acceptance and Consumer Values -- The Influence of Content and Trust on Consumers' Intention to Accept Mobile Advertisements -- Exploring the Factors Behind the Resistance to Mobile Banking in Portugal -- Consumer Value of Context Aware and Location Based Mobile Services -- Location-Based Services (LBS) in Micro-Scale Navigation -- Section 4 E-Services: Systems, Architecture and Methodologies -- Understanding Telehealth -- Introducing a First Step towards a Holistic Talent Management System Architecture -- Aligning Six Sigma and ITIL to improve IT Service Management -- Compilation of References -- About the Contributors -- Index.
"This book presents perspectives on the management, delivery and consumption, and creation of new e-services technologies and tools, reviewing specific e-services such as e-banking and e-health initiatives and offering new perspectives useful to industry professionals and academicians interested in the creation, application, and evaluation of a number of different mobile and electronic services"--Provided by publisher.