@book{297073,
	author = {Scupola, Ada.},
	title = {Developing Technologies in E-Services, Self-Services, and Mobile Communication :},
	publisher = {IGI Global,},
	year = {2011.},
	address = {Hershey :},
	url = {https://login.ezproxy.pucpr.edu/login?url=https://ebookcentral.proquest.com/lib/pucpr-ebooks/detail.action?docID=3310958}
}