TY  - BOOK
AU  - Finnegan,Richard
TI  - The Stay Interview: A Manager's Guide to Keeping the Best and Brightest 
SN  - 9780814436509
AV  - HF5549.5 .A83 .F568 2015
U1  - 658.3/14 
PY  - 2015///
CY  - Nashville
PB  - AMACOM
KW  - Employee attitude surveys
KW  - Employee retention
KW  - Electronic books
N1  - Includes index; 1. The Stay Interview -- 2. Preparing to Conduct Stay Interviews -- 3. Four Essential Skills -- 4. Managing the Exchange -- 5. Developing Stay Plans -- 6. Closing and Forecasting -- 7. Avoiding the Thirteen Stay Interview Traps -- 8. Experienced Managers Tell Their Tales -- 9. Based on a True Story -- Index -- About the Author -- Free Sample Chapter from 101 Tough Conversations to Have with Employees by Paul Falcone
N2  - Of all the obstacles and surprises managers know are heading their way each day, the one they least anticipate and prepare for is the resignation of a seemingly happy and extremely valued employee. It's the cement truck they never saw coming their way--but they could have.This invaluable resource introduces managers to a powerful new engagement and retention tool that they absolutely must begin utilizing ASAP: the stay interview. Smart companies and managers who have realized the importance of being proactive with their employees and not taking anything for granted have begun conducting these periodic reviews in order to discover why their important talent might leave and to solve any problems before they actually quit.Written by the retention expert who pioneered the process, The Stay Interview shows managers how to: * Prepare for the stay interview* Anticipate an employee's top issues* Respond to difficult questions* Listen effectively and dig deeper* Craft a detailed and effective stay plan complete with timeline* Assess each employee's level of engagement, predict potential exits, and communicate results to upper managementWhen you have the right people in place, you can't risk losing them. Complete with the five best questions to ask and sample scripts for different situations, The Stay Interview provides the key to saving yourself unnecessary headaches and surprises
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