The Definitive Executive Assistant and Managerial Handbook : A Professional Guide to Leadership for All PAs, Senior Secretaries, Office Managers and Executive Assistants /
Sue France.
- First edition.
- 1 online resource (264 pages)
Intro -- Contents -- Foreword -- About the Author -- Acknowledgements -- Introduction -- 01 The leadership challenge -- Who or what is a leader? -- Leadership skills -- Employee involvement -- Summary -- 02 How to motivate yourself and your teams -- Motivational theories -- Signs of demotivation -- What are demotivators in the workplace? -- How to motivate yourself and others -- How to motivate your boss -- Motivational listening -- Assessing yourself and your own motivators -- Summary -- 03 Developing emotional intelligence -- Leadership and emotional intelligence -- Developing emotional intelligence (EI) in leaders -- NLP and emotional intelligence -- Summary -- 04 Leading effective teams to success -- Definition of a team -- Team-leader role -- Team dynamics -- Characteristics of effective teams -- Stages of team development -- Creating a Team Charter -- Belbin® team roles -- Summary -- 05 Performance management -- Performance management -- Interviews -- Induction programme and standard operating procedures (SOP) -- Performance management -- Summary -- 06 Coaching -- Mentoring -- Counselling -- Coaching -- Wheel of life/timeline -- Summary -- 07 How to communicate with different personality and behavioural styles -- Filters and perception -- Behavioural model -- Summary -- 08 Managing projects -- Definition and terminology of project management -- Content -- Structure -- Stage one: definition -- The five steps of project start-up: sequence of events -- Project overview -- Project approach -- Project team members -- Project approval -- Stage two: planning -- Stage three: execute -- Stage four: deliver/review/close -- Processes -- Summary -- 09 The art and science of effective negotiation -- Definition of negotiation -- Negotiation styles -- The key skills of a negotiator -- The stages of a successful negotiation. Before the negotiation - preparation -- During the negotiation - opening statements -- Discussion (including tactics) -- Bargaining -- Agreement and action plan -- Summary -- 10 Change management: how can you help? -- What exactly is 'change management' and how can you help it happen effectively? -- Leading change -- Theories of change management -- Summary -- Resource 1 -- The global list of professional administrative associations produced by The Executive Secretary magazine -- Resource 2 -- Example person specification -- Resource 3 -- Example questions for recruiting -- Resource 4 -- Coaching questions -- Resource 5 -- Wheel of life -- Resource 6 -- Blank 'Wheel of life' - to use creatively -- Resource 7 -- Preparation form for all negotiations -- Index.
From best-selling author and expert Sue France, The Definitive Executive Assistant & Managerial Handbook is the ultimate guide for anyone who wants to take their career development to the next level. Placing special emphasis on personal leadership development as well as practical skills, you will learn how to manage a small team, climb the career ladder to gain more responsibility, negotiate effectively and confidently manage a project. It will teach you how to recruit and induct staff, make decisions fairly and consistently, build a productive team and environment and get noticed at work. For ambitious Assistants who want to continually improve their skills, The Definitive Executive & Managerial Handbook is an indispensable guide, helping you to maintain your professional image and achieve resounding success.