@book{296864,
	author = {Kirchmer, Mathias.},
	title = {High Performance Through Process Excellence :},
	publisher = {Springer Berlin / Heidelberg,},
	year = {2011.},
	address = {Berlin, Heidelberg :},
	edition = {Second edition},
	url = {https://login.ezproxy.pucpr.edu/login?url=https://ebookcentral.proquest.com/lib/pucpr-ebooks/detail.action?docID=798985}
}