TY  - BOOK
AU  - Patterson,Kerry
TI  - Crucial confrontations: tools for resolving broken promises, violated expectations, and bad behavior 
SN  - 0071446524 (pbk. : acidfree paper)
AV  - HM1121 .C78 2005
U1  - 303.6/9 22
PY  - 2005///
CY  - New York
PB  - McGraw-Hill
KW  - Interpersonal confrontation
KW  - Interpersonal communication
KW  - Interpersonal relations
KW  - Communication in management
KW  - Communication in organizations
N1  - Includes bibliographical references (p. 271-272) and index
N2  - The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour. Discover skills to resolve touchy, controversial, and complex issues at work and at home now available in this follow-up to the internationally popular Crucial Conversations. Includes scripts modelling the best way to deal with confrontations
UR  - http://www.loc.gov/catdir/enhancements/fy0626/2005276538-b.html
UR  - http://www.loc.gov/catdir/enhancements/fy0626/2005276538-d.html
ER  -