tools for resolving broken promises, violated expectations, and bad behavior Patterson, Kerry 1946- text bibliography nyu New York McGraw-Hill c2005 2005 monographic eng

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xviii, 284 pages : illustrations ; 23 cm. The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour. Discover skills to resolve touchy, controversial, and complex issues at work and at home now available in this follow-up to the internationally popular Crucial Conversations. Includes scripts modelling the best way to deal with confrontations. Kerry Patterson ... [et al.]. Includes bibliographical references (p. 271-272) and index. Interpersonal confrontation Interpersonal communication Interpersonal relations Communication in management Communication in organizations HM1121 .C78 2005 303.6/9 0071446524 (pbk. : acidfree paper) 2005276538 http://www.loc.gov/catdir/enhancements/fy0626/2005276538-b.html http://www.loc.gov/catdir/enhancements/fy0626/2005276538-d.html http://www.loc.gov/catdir/enhancements/fy0626/2005276538-b.html http://www.loc.gov/catdir/enhancements/fy0626/2005276538-d.html OCO 050527 20220128155046.0 13984953