01958cam a2200409 a 4500 13984953 OSt 20220128155046.0 050527s2005 nyua b 001 0 eng d 2005276538 GBA456055 bnb 012962694 Uk 012962693 Uk 0071446524 (pbk. : acidfree paper) (OCoLC)ocm56494086 OCO OCO WRJ ITD OMP UKM DLC lccopycat HM1121 .C78 2005 303.6/9 22 Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior / Kerry Patterson ... [et al.]. New York : McGraw-Hill, c2005. xviii, 284 pages : illustrations ; 23 cm. rdacontent text rdamedia unmediated rdacarrier volume Includes bibliographical references (p. 271-272) and index. The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour. Discover skills to resolve touchy, controversial, and complex issues at work and at home now available in this follow-up to the internationally popular Crucial Conversations. Includes scripts modelling the best way to deal with confrontations. Interpersonal confrontation. Interpersonal communication. Interpersonal relations. Communication in management. Communication in organizations. Patterson, Kerry, 1946- Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0626/2005276538-b.html Publisher description http://www.loc.gov/catdir/enhancements/fy0626/2005276538-d.html lcc 29 296827 296827 0 0 lcc 0 0 12 12 20 2021-12-02 Donación 0 HM1121 .C78 2005 50000003270351 2021-12-02 00:00:00 c. 1 2021-12-02 6