The procedures and technology Oliverio, Mary Ellen 1926- creator author White, Bonnie Roe author Pasewark, William Robert author Stulz, Karin M. author text bibliography mau 2019 Seventh edition. monographic eng

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xxii, 522 pages : illustrations (chiefly color) ; 29 cm. THE OFFICE: PROCEDURES AND TECHNOLOGY, Seventh Edition, is a comprehensive text designed for the high school office technology curriculum, including courses on office procedures, administrative procedures, business and computer technology, and more. The text helps high school students prepare for entry-level positions in an office setting, focusing on the technical skills they need to succeed, including use of email and the Internet, integrated applications and office suites, and the latest technology tools. The authors also reinforce valuable soft skills such as customer satisfaction, ethics, and telephone manners, as well as information systems and the global marketplace. Part 1: The office in a changing business world -- 1. The office environment -- 2. Office competencies -- 3. Information management and efficiency -- Part 2: Communicating effectively -- 4. Written communication -- 5. Oral communication -- 6. Telephone communication -- Part 3: Processing and understanding financial information -- 7. Banking and payroll -- 8. Financial reports and procedures -- Part 4: Managing your work life -- 9. Time and workstation management -- 10. Meetings and travel -- 11. Records management -- 12. Processing mail -- Part 5: Managing your career -- 13. Planning and advancing your career -- 14. Ongoing professional development -- Glossary -- Index. Mary Ellen Oliverio, Bonnie R. White, William R. Pasewark, Karin M. Stulz. Includes bibliographical references and index. Office practice Automation Office procedures Office management Career development HF5547.5 .O55 2019 651 1337281360 9781337281362 2017960520 YDX 171113 20210922174237.0 20139602 eng