CompTIA
A+ guide to IT technical support
A+ guide to IT technical suppor
Andrews, Jean.
creator
author
Dark, Joy.
author
West, Jill.
author
text
nyu
2020
Tenth edition.
monographic
eng
LI, 1161 pages : illustrations ; 27 cm.
Andrews/Dark/West's A+ GUIDE TO IT TECHNICAL SUPPORT, 10TH EDITION prepares students with the technical skills to support desktop and laptop computers as well as mobile devices. Readers master the knowledge and skills today's IT professionals need while preparing to take the CompTIA A+ exams. The authors introduce key fundamentals as well as the latest technology, techniques and industry standards in IT technical support, using CompTIA A+ exam objectives as a framework. This edition covers all CompTIA A+ 220-1001 and A+220-1002 exam objectives. Students examine the most current hardware, security, Active Directory, virtualization, cloud computing, operational procedures, troubleshooting and mobile devices. MindTap online resources, online labs and CourseNotes are also available.
1. Taking a Computer Apart and Putting It Back Together -- 2. All About Motherboards -- 3. Processors and Memory -- 4. Power Supplies and Troubleshooting Computer Problems -- 5. Hard Drives and Other Storage Devices -- 6. Supporting I/O Devices -- 7. Setting up a Local Network -- 8. Network Infrastructure and Troubleshooting -- 9. Supporting Mobile Devices -- 10. Customizing Systems, Virtualization Networks, and Managing Printers -- 11. Comparing Operating Systems and User Experience -- 12. Installing Operating Systems -- 13. Maintaining Windows -- 14. Optimizing Windows -- 15. Troubleshooting Windows Startup -- 16. Securing Windows Resources -- 17. Security Strategies -- 18. Linux and MacOS -- Appendix A: Safety Procedures and Environmental Concerns -- Appendix B: Entry Points for Startup Processes -- Appendix C: CompTIA A+ Acronyms.
Jean Andrews, Joy Dark, Jill West.
Includes indexes.
Electronic data processing personnel
Certification
Microcomputers
Maintenance and repair
Examinations
Study guides
Computer software
Examinations
Study guides
Computer technicians
Examinations
Study guides
TK7887 .A53 2020
9780357108291
2018953405
DLC
180730
20211007200050.0
20605877
eng