@book{296211,
	author = {Hermida Mondelo, Alexandre. and Iglesias Fernández, Inmaculada.},
	title = {Técnicas de información y atención al cliente/consumidor :},
	publisher = {Limusa,},
	year = {2017.},
	address = {Bogotá, Colombia :},
	note = {Includes glossary. }
}