TY  - BOOK
AU  - Stone,Douglas
AU  - Patton, Bruce
AU  - Heen,Sheila
TI  - Difficult conversations: how to discuss what matters most 
SN  - 0670883395
AV  - BF637.C45 S78 1999
U1  - 158.2 23
PY  - 1999///
CY  - New York, N.Y.
PB  - Viking
KW  - Interpersonal communication
ER  -