TY - BOOK ED - United States. TI - Some cable and satellite companies do not refund customer overcharges: staff report PY - 2016///] CY - [Washington, D.C.] PB - United States Senate, Permanent Subcommittee on Investigations, Committee on Homeland Security and Governmental Affairs KW - Cable television KW - Customer services KW - United States KW - Direct broadcast satellite television KW - User charges KW - Rebates KW - Legislative materials KW - lcgft N1 - Date from Committee on Homeland Security and Governmental Affairs web site; GPO Cataloging Record Distribution Program (CRDP); Includes bibliographical references UR - https://purl.fdlp.gov/GPO/gpo130076 ER -