TY  - BOOK
AU  - Hanan,Mack
AU  - Karp,Peter
TI  - Customer satisfaction: how to maximize, measure, and market your company's "ultimate product"
SN  - 0814459447
AV  - HF5415.5 .H28 1989
U1  - 658.8/12 19
PY  - 1989///
CY  - New York
PB  - American Management Association
KW  - Customer service
KW  - Local
KW  - Consumer satisfaction
N1  - Includes index
ER  -