Hanan, Mack. <br/><br/>
Customer satisfaction  how to maximize, measure, and market your company's "ultimate product" 
Mack Hanan, Peter Karp. 
 - New York  American Management Association  c1989. 
 - p. cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0814459447 
<br/><br/><label>LCCN: </label>88048026  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service<br/>Consumer satisfaction
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .H28 1989 
<br/><br/><label>Dewey Class. No.: </label>658.8/12