Crosby, Philip B. <br/><br/>
Quality without tears  the art of hassle-free management 
Philip B. Crosby. 
 - New York  McGraw-Hill  c1984. 
 - xiii, 205 p.  21 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>007014530X 
<br/><br/><label>LCCN: </label>83026810  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality assurance
<br/><br/><label>LC Class. No.: </label>TS156.6  / .C764 1984 
<br/><br/><label>Dewey Class. No.: </label>658.5/62