TY  - GEN
AU  - Zlatos, Christy
TI  - Profiles of academic library reference services management
SN  - 9781574408690
AV  - Z711 .Z538 2018
PY  - 2018///
CY  - [Place of distribution not identified]
PB  - Primary Research Group
KW  - Academic libraries
KW  - Reference Services
KW  - United States
N1  - Includes bibliographical references; University of Arizona -- Bowling Green State University -- California State University – Fresno -- Florida Atlantic University -- University of Idaho -- Kaplan University -- Princeton University
N2  - The 55-page study profiles the development and management of reference services at seven American institutions of higher education: the University of Arizona, Bowling Green State University, California State University—Fresno, Florida Atlantic University, the University of Idaho, Kaplan University and Princeton University. The study looks at a broad range of issues including but not limited to: the development of special services for international students and distance learning students, the integration of reference services with info technology assistance, tutoring, and other student services, the presentation and orientation of the reference and circulation desks, the appropriate use of student labor and other staffing and labor use issues, the development of “personal librarian programs” and other customization strategies, the proper uses of reference statistics, the integration of virtual and on-site reference services and the marketing of reference services
UR  - http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=1879699&site=ehost-live
ER  -