Services, experiences and innovation : integrating and extending research /
edited by Ada Scupola, Lars Fuglsang.
- xv, 344 pages ; 25 cm.
- Services, economy, and innovation .
- Services, economy, and innovation. .
Includes bibliographical references and index.
1. Integrative perspectives on service, innovation and experience research -- PART I: SYSTEMIC INNOVATION -- 2. Experience and innovation in services: From human encounters to social building -- 3. Fifteen advances in service innovation studies -- 4. Service innovation – organizational and systemic approaches -- 5. Crossing the frontiers between touch points, innovation and experience design in tourism -- 6. Service innovation as search in multidimensional design spaces: Conceptual opportunities and empirical examination -- PART II: PRACTICE-BASED INNOVATION -- 7. Decentred practices of innovation in the experience economy -- 8. Towards a theory of a practice-based approach to service innovation within spheres of interaction -- 9. Exploring intuition as a dynamic capability in radical new product and service development – a conceptual approach -- 10. Service infusion in manufacturing and corporate strategies in the service solutions market – driving forces and components -- PART III: TECHNOLOGY AND SERVICE INNOVATION -- 11. Motivators and inhibitors of e-Residency adoption for globale-entrepreneurship -- 12. Services and experiences from space: Satellite-enabled services and manufacturer–operator interdependencies and hybrid products as enablers of growth -- 13. The innovative generativity of digital service encounters -- 14. User involvement in business-to-business operational service innovation -- PART IV: EXPERIENCE AS INNOVATION MOTOR -- 15. Front-line employee-based experience innovation in tourism -- 16. Wake up and smell the coffee: Innovation in the coffee shop experience -- 17. The new ‘online’ alternative food networks as a socio-technical innovation in the local food economy: Two cases from Milan -- 18. The Korean online game wave – development within the experience economy -- Index.
Whilst innovation has traditionally focused on manufacturing, recently research surrounding service innovation has been flourishing. Furthermore, as consumers become ever more sophisticated and look for experiences, a research field investigating this topic has also emerged. This book aims to develop an integrated approach to the field of experience and services through innovation by showing that it is necessary to take several factors into account. As such, it makes a substantial and compelling contribution to the interdependencies between innovation, services and experience research.