TY - BOOK ED - United States. TI - Oversight of customer service at the Office of Workers' Compensation Programs: hearing before the Subcommittee on Government Management, Information, and Technology of the Committee on Government Reform, House of Representatives, One Hundred Sixth Congress, first session, May 18, 1999 SN - 0160608341 AV - KF27 .G66293 1999k U1 - 368.4/1/00688 21 PY - 2000/// CY - Washington PB - U.S. G.P.O., For sale by the U.S. G.P.O., Supt. of Docs., Congressional Sales Office KW - United States KW - Employment Standards Administration KW - Office of Workers' Compensation Programs KW - Customer services KW - fast KW - Workers' compensation KW - Management KW - Evaluation KW - Officials and employees KW - Services for N1 - "Serial no. 106-87."; Shipping list no.: 2000-0331-P; Distributed to some depository libraries in microfiche; CRDP Program record; Includes bibliographical references ER -