02245 a2200325 4500 270483 270483 OSt 20181127144511.0 181127t2015 flua|||gs|||| 000 0 eng d 9781620230725 (Ebook) 9781620230565 (print) EVLG spa rda ost TX925 .A738 2015 Arduser, Lora. 295955 author Waiter and waitstaff training handbook : A Complete Guide to the Proper Steps in Service for Food & Beverage Employees / First edition by Lora Arduser and Douglas Brown ; revised by Taylor Centers. [electronic resource] Revised Second Edition Florida : Atlantic Publishing, 2017 Electronic text (223 pages) illustrations ; rdacontent txt text rdamedia n online resource rdacarrier nc computer Includes bibliographical references and glossary. Introduction -- Chapter 1. The Serving Staff -- Chapter 2. Types of Service and Table Settings -- Chapter 3. Hosting -- Chapter 4. Table Service -- Chapter 5. Taking Orders -- Chapter 6. Carrying Trays -- Chapter 7. Suggestions and Suggestive Selling -- Chapter 8. Take Care of the Kids -- Chapter 9. Server Side-Work Duties -- Chapter 10. Menu Knowledge -- Chapter 11. Restaurant Technology -- Chapter 12. Tipped Employees -- Chapter 13. Beverage Service --Chapter 14. Bussing -- Chapter 15. Sanitation and Safety -- Conclusion -- Glossary -- Bibliography. Numerous industry surveys show that waitstaff service is often the primary factor in a customer’s decision to return to the restaurant or go to a competitor instead. This newly revised and updated training handbook was designed for all food service serving staff members. It covers every aspect of restaurant customer service from hosts and head waiters to waitresses and wine stewards. 97693 Food service employees 186708 Waitresses. 65890 Brown, Douglas author 295956 Taylor, Centers. editor http://ebookcentral.proquest.com/lib/pucpr-ebooks/detail.action?docID=4778694 Oprima para acceder libro en línea 7 lcc 0 0 lcc 0 0 12 12 45 2018-04-11 23 39.37 0 TX925 .A738 2015 50000003272571 2018-04-11 00:00:00 Ebook 39.37 2018-04-11 7 0 0 ddc 0 0 1 1 45 2022-11-07 0 642.6 60000010177126 2022-11-07 00:00:00 Ebooks 2022-11-07 7