02980 a2200301 4500 270482 270482 OSt 20181127141047.0 181127t2017 nyu |||gs|||| 001 0 eng d 9781631575921 (Ebook) 9781631575914 (print) EVLG spa rda ost TX921 .B335 2017 Backus, Lisa Lynn author Catering and convention service survival guide in hotels and casinos / Lisa Lynn Backus and Patti J. Shock ; Betsy Bender Stringam, editor. [electronic resource] New York : Business Expert Press, 2017. Electronic text (xiii, 221 pages) rdacontent txt text rdamedia n online resource rdacarrier nc computer 295954 Tourism and Hospitality Management Collection Includes bibliographical references and index. Chapter 1: Introduction to the Catering and Convention Service Field: Your Job Is So Glamorous You Party Every Day --Chapter 2: Required Skill Sets: Apologies, Empathy, and Education -- Chapter 3: What Planners Really Want: Relationships -- Chapter 4: Contracts and Their Execution: The Agreement -- Chapter 5: Communication: Listening and Delivering -- Chapter 6: Food and Beverage: The Catering Part of Catering Convention Services Management -- Chapter 7: Staffing and Service Styles for Food and Beverage Events -- Chapter 8: The Space: Choosing and Setting Up the Room, Outdoor Areas or Tents -- Chapter 9: Nonprofit, Social, and Wedding Events: Understanding the Emotional Side of Events -- Chapter 10: Association and Corporate Events: The Business Side of Tourism -- Chapter 11: Casino, VIP and Celebrity Events, and Tradeshows: Dealing with the Richand Famous -- Chapter 12: Upselling for Repeat Business and Working with Vendors: Improving the Bottom Line -- Chapter 13: Accounting for Catering and Convention Services -- Glossary -- Appendix -- Index. The role of the catering and convention service manager (CCSM) is diverse and must juggle event components. This book imparts authors’ in-depth knowledge of what a CCSM does, what emotional and technical skills are required, how to relate to planners, and execute contracts. It covers communication, food and beverage information, banquet service styles, menu planning, and event space setup standards. Included are best practices of working with nonprofits, social, wedding, association, corporate, VIP, celebrity events, and tradeshows. The authors also discuss how this industry operates within casino properties. Then, the revenue upsell opportunities for all stakeholders, industry accounting, and the paperwork that pulls it all together. 70763 Caterers and catering 295953 Shock, Patti J. author http://ebookcentral.proquest.com/lib/pucpr-ebooks/detail.action?docID=4856187 Oprima para acceder libro electrónico 7 lcc 0 0 lcc 0 0 12 12 45 2018-04-11 23 159.45 0 TX921 .B335 2017 50000003272563 2018-04-11 00:00:00 Ebook 159.45 2018-04-11 7 0 0 ddc 0 0 1 1 45 2022-11-07 0 60000010177118 2022-11-07 00:00:00 Ebooks 2022-11-07 7