@book{265749,
	author = {United States.},
	title = {Effective ombudsman programs :},
	publisher = {Department of Health and Human Services, Office of Inspector General,},
	year = {1991.},
	address = {[Washington, D.C.] :},
	note = {"June 1991."},
	url = {http://purl.fdlp.gov/GPO/gpo74997}
}