@book{260390,
	author = {Locker, Kitty O.},
	title = {Business and administrative communication},
	publisher = {McGraw-Hill/Irwin,},
	year = {©2008.},
	address = {Boston, MA :},
	edition = {Eighth edition},
	url = {http://www.loc.gov/catdir/enhancements/fy0618/2004061025-d.html}
}