<?xml version="1.0" encoding="UTF-8"?>
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  <titleInfo>
    <title>¡ Escuchame ! soy tu cliente</title>
  </titleInfo>
  <titleInfo type="uniform">
    <title>Hey , I'm the customer / Español</title>
  </titleInfo>
  <name type="personal">
    <namePart>Willingham , Ron</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
    </role>
    <role>
      <roleTerm type="text">autor.</roleTerm>
    </role>
  </name>
  <name type="personal">
    <namePart>Mascaró Sacristán , Pilar</namePart>
    <role>
      <roleTerm type="text">traductora.</roleTerm>
    </role>
  </name>
  <typeOfResource>text</typeOfResource>
  <originInfo>
    <place>
      <placeTerm type="code" authority="marccountry">mx</placeTerm>
    </place>
    <issuance>monographic</issuance>
  </originInfo>
  <language>
    <languageTerm authority="iso639-2b" type="code">spa</languageTerm>
  </language>
  <physicalDescription>
    <extent>XV, 142 páginas ; 23cm.</extent>
  </physicalDescription>
  <targetAudience authority="marctarget">specialized</targetAudience>
  <note type="statement of responsibility">Ron Willingham , traducción : Pilar Mascaró Sacristán.</note>
  <note>Incluye índice.</note>
  <note>Traducción de: Hey , I'm the customer / Ron Willingham-New Jersey: Prentice Hall , 1992.</note>
  <subject authority="lcsh">
    <topic>Customer services</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Customer relations</topic>
  </subject>
  <identifier type="isbn">9688807583</identifier>
  <recordInfo>
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    <recordCreationDate encoding="marc">170323</recordCreationDate>
    <recordChangeDate encoding="iso8601">20170323111954.0</recordChangeDate>
    <languageOfCataloging>
      <languageTerm authority="iso639-2b" type="code">español</languageTerm>
    </languageOfCataloging>
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