Hybels, Saundra. <br/><br/>
Communicating effectively 
Saundra Hybels, Richard L. Weaver II. 
 - Ninth Edition 
 - New York, N.Y.  McGraw Hill  2009. 
 - xx, 427 pages  illustrations  26 centimeters. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780073385099 
<br/><br/><label>LCCN: </label>2008012745 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Oral communications.