TY  - BOOK
AU  - VanDuinkerken,Wyoma
AU  - Kaspar,Wendi Arant
TI  - Leading libraries: how to create a service culture
SN  - 9780838913123 (print : alk. paper)
AV  - Z711 .V36 2015
U1  - 025.5 23
PY  - 2015///
CY  - Chicago
PB  - ALA Editions, an imprint of the American Library Association
KW  - Public services (Libraries)
KW  - Customer relations
KW  - Local
KW  - Leadership
KW  - Library personnel management
N1  - Includes bibliographical references and index; Leadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries
ER  -