Leading libraries
how to create a service culture
VanDuinkerken, Wyoma.
creator
Kaspar, Wendi Arant.
text
bibliography
ilu
Chicago
ALA Editions, an imprint of the American Library Association
2015
monographic
eng
xvii, 167 pages 23 cm.
Leadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries.
Wyoma vanDuinkerken and Wendi Arant Kasper.
Includes bibliographical references and index.
Public services (Libraries)
Customer relations
Leadership
Library personnel management
Z711 .V36 2015
025.5
9780838913123 (print : alk. paper)
2014045790
DLC
150825
20230519142900.0
332002
eng